Please have a look at our frequently asked questions.
When Will My Order Ship?
All orders received by 12pm PST will ship the next business day. If your order is received after 12pm PST, your order will ship the following business day. Orders received on Friday will ship on Monday. We must receive your e-transfer before the order can leave our warehouse!
* Please note that it can take up to 40 minutes for us to receive your E-transfer.
Do You Offer A Veterans's or First Responder's Discount?
We thank you for your courage, service and sacrifice by providing a 15% discount off your invoice. Please email your National Identification Veterans Card, Certificate of Service, First Responders ID or similar proof to firstname.lastname@example.org before placing your order. Once approved, we will set you up with your own personal coupon code that can be applied to all future orders.
What Methods of Payment Do you Accept?
Payment is made using Interac E-transfer and or Credit Card.
How Do Interac e-Transfers Work?
If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12PM PST (3 pm EST), your order ships the next business day, or else it ships the following business day.
What Are the Shipping Fees?
Shipping fees are $12.99 for orders between $99 and $175. (within BC 9.99) For orders over $175, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 2-3 business days to receive your package. Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
I've Sent My Transfer, What's Next?
Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
What Will Happen if I do not Submit Payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
How Will My Order Be Shipped?
Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.
I Did Not Receive My Order, What's Next?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.