How can we help you? 

Please have a look at our frequently asked questions.

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When Will My Order Ship?

All orders received by 12pm PST will ship the next business day. If your order is received after 12pm PST, your order will ship the following business day. Orders received on Friday will ship on Monday. We must receive your e-transfer before the order can leave our warehouse!

* Please note that it can take up to 40 minutes for us to receive your E-transfer.

Do You Offer A Veterans's or First Responder's Discount?
We thank you for your courage, service and sacrifice by providing a 15% discount off your invoice. Please email your National Identification Veterans Card, Certificate of Service, First Responders ID or similar proof to sales@kif.life before placing your order. Once approved, we will set you up with your own personal coupon code that can be applied to all future orders.
What Methods of Payment Do you Accept?
Payment is made using Interac E-transfer and or Credit Card.
How Do Interac e-Transfers Work?
If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12PM PST (3 pm EST), your order ships the next business day, or else it ships the following business day.
What Are the Shipping Fees?
Shipping fees are $12.99 for orders between $99 and $175. (within BC 9.99) For orders over $175, shipping is free. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. Once we receive your payment, your order will ship within 1 business day. After it has shipped, please allow 2-3 business days to receive your package. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

I've Sent My Transfer, What's Next?
Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
What Will Happen if I do not Submit Payment?
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
How Will My Order Be Shipped?
Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.
I Did Not Receive My Order, What's Next?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.

Free Canada Wide Shipping

On all orders over $175.00

Secure Checkout

100% secured checkout process

  • Have you guys seen our compliance page and lab testing. Not all vapes are created equal. We pride ourselves on delivering extracts that are nothing but plant and taste like weed.
  • Oral vs. Sublingual Ingestion// It’s well-known and generally understood that the effects of sublingual oil drops last a great deal longer than the effects of vaping, even though they take longer to settle in. For instance, while the effects of vaping may last about 3-5 hours, the effects of a high-quality tincture can easily last between 8 and 12 hours, or even more (keep in mind though that these are rough estimates – the actual duration may vary). However, if you’re dealing with more sporadic symptoms (i.e. anxiety/panic attacks or acute pain flare-ups) you may prefer a vape since they’re so fast acting. Whatever the case is, you’ve just got to weigh out your options and make a personal decision that will suit you and your needs in the best way possible. Both are very easy to take on your outdoor adventures and can be used instantly without having to prep!
  • Our team is particularly proud of our oils. We use full spectrum oils because research has repeatedly shown that full spectrum cannabinoids, terpenoids, flavonoids, and various other components of hemp/cannabis are far more effective and beneficial together than individually. This in conjunction with 100% CO2 extraction gives us the purist oils on the market. Please take your time enjoying our website and our full line of products. We have worked very hard to make them the best they can be and welcome any feedback you may have. ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
+ Full Plant Spectrum
+ Solvent-Free
+ Zero additives, no PG,VG, MCT, etc.
+ Zero added terpenes
+ Single pass cold extraction ⠀⠀⠀⠀⠀⠀⠀
📷 @cheyannerosypal
  • Congrats to those that won the SILOS, we’re giving more away this weekend!
  • Learn more about our bath salts! If you’ve friend them, tell us what you thought below.
  • Have you tried our amazing pain sticks yet? We have CBD only and a nice balanced 1:1 available. We’ve just dropped the price of our large size!
  • Elixirs to suit any time of the day. Align can help with focus, anxiety and even sleep. Lounge is perfect for kicking back and relaxing.
  • At KIF, we have three core principles that guide us each and every day: authenticity, transparency, and quality. We believe that it’s our duty to provide pure, high-quality, and above all, safe, oils to our customers. This means we go to great lengths to ensure that our product is of the highest standard. View our latest lab reposts, link in bio.
  • Did you know that we have a review referral program? After you’re purchase you’ll be asked to write a review. If you do, you’ll receive a discount code for 15% off to use online and if you refer a friend you’ll also be rewarded!
  • We get one sunny day and it feels like we’re closer to summer. How do you all deal with seasonal depression? Did you know 1:1 can be beneficial because of its high CBD content that can lower stress and anxiety, providing a mellow mind/body relaxation.